Customer Experience Posts

Walmart Has Fastest Growing U.S. Retail App, due to 'Savings Catcher'

A couple weeks ago (Sept. 16), Quartz revealed the secret behind consumers' rapid uptake of Walmart's app in recent months.

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Best Buy Robot, 'Chloe,' Serves Customers at NYC Store

Best Buy is testing a new robot, named "Chloe," which retrieves small items like DVDs, CDs, video games and tech accessories for customers, right before their eyes.

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Kohl's Omnichannel Initiatives Address Common Pain Points

Yesterday (Sept. 29), we came across a couple of RIS News articles that complemented each other. One was called "4 Things That Are Killing Your Sales You Need to Change"; the other focused on "Kohl's Top Five Omnichannel Initiatives."

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Why In-Store Pickup is Gaining Popularity

 

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Multichannel Inventory (Foot Locker case study)

In a recent article published by Retail Touch Points, Foot Locker’s growing success has been attributed to their multichannel strategy that has focused on inventory visibility.

Foot Locker has implemented endless aisle and drop ship concepts to pull together their omnichannel efforts. The article covered a lot of interesting trends that we’ve seen popping up all over the retail landscape.

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Omnichannel Retail Moves from Channel to Platform (Flipbook attached)

Every day it becomes more challenging for retailers to deliver the best customer experience through seamless omnichannel strategies. They must integrate back-end and front-end processes while keeping a close watch on delivering consistency across channels. Winning strategies are focused around a centralized platform that can update data such as purchase history, inventory, POS and CRM in real time.

This white paper details the six key benefits to a centralized commerce platform, and includes case study examples of each tactic from Walgreens, Apple, Walmart, Amazon, Verizon and Warby Parker.

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With 'Trax,' Suppliers Gauge Product Displays via Mobile Photos

Yesterday, we came across a company that uses "computer vision technology" to help manufacturers and suppliers audit inventory, shelf displays and product promotions in-store, simply by taking a photo with a phone or tablet.

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6 Reasons Customers Prefer to Shop In-Store Over Online

A new report from BI Intelligence, announced today, "explores the top five in-store technologies that represent the future of retail."

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Daily Dose of iQ: IndoorAtlas Maps Stores by Magnetic Field, Not by Beacons

Entrepreneur's Emily Price wrote (Aug. 24) about how a local mall's "magnetic signature" may provide an easier way to enable consumer navigation by smartphone than beacons.

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Daily Dose of iQ: Pizza Hut Uses Eye-Tracking Tech to Predict Pizza Toppings

Retail-Innovation.com recently wrote about Pizza Hut's "Subconscious Menu," which uses Tobii eye tracking technology along with "a mathematical algorithm" to determine which pizza toppings the customer is looking at in order to rapidly predict a pizza for them to order. You can see how it works in the video below.

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Daily Dose of iQ: What Macy’s and J.Crew’s New ‘Outlet’ Stores Mean for Retail

Last week (Aug. 13), Susan Reda of NRF News wrote about Macy's and J.Crew's new entries into the discount spinoff market. Macy's new outlet store, called "Macy's Backstage" will debut this fall; J.Crew Mercantile debuted in Dallas last month.

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Daily Dose of iQ: 'Wisher' App Notifies Users When Shopping Near Desired Gifts

Today, we discovered an app on Springwise called "Wisher," which allows users to identify desired gift items for their friends and family (via the app).

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Daily Dose of iQ: A Look at Nike's Futuristic Seattle Store

On Tuesday (Aug. 4), MediaPost/Marketing Daily's Sarah Mahoney wrote about Nike's redesigned Seattle store (pictured above).

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