Customer Experience Posts

Coming Full Circle, Amazon Opens Physical Bookstore in Seattle

Guardian reported today that Amzaon has just opened a bookstore in Seattle's University Village stocked with 6,000 books at the same price as Amazon sells them online.

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Singapore's Postal Service to Build Mall for E-Tailers

TechCrunch reported today that Singpost, Singapore's postal service recently unveiled a concept mall (artist rendering above) that allows online retailers to sell their products in a physical space.

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High Level View of U.S. Mobile Payment Adoption

This morning, Market Platform Dynamics CEO Karen Webster posted an insightful article on Pymnts.com about the state of mobile payments in the U.S. market. She led with this month's EMV shift to chip cards, which is ushering a wave of new payment terminals in stores across the country -- many of which will enable greater acceptance of mobile payments on the merchant end.

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Uniqlo Tests Neuroscience to Match Clothing to Customer Moods

Appliance Retailer reported (Oct. 7) that Japanese clothing retailer Uniqlo is trialling neuroscience technology at its stores in Sydney's central business district, in hopes of matching outfits to customers' moods.

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PwC Predicts Omnichannel Growing Pains This Holiday Season

MarketWatch's Tonya Garcia reported (Oct. 20) that a recent NRF survey found 46.5% of consumers who buy gifts online plan to pick up purchases in-store this holiday season. Can retailers handle this kind of demand?

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Google Identifies 'Micro-Moments' Among Omnichannel Shoppers

Google's VP of Marketing, Lisa Gevelber, wrote a "Think with Google" blog post this month about how retailers must win the "micro-moments" to win omnichannel shoppers this holiday season.

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Retailers Offer Unique In-Store Experiences, Increase Sales

The Wall Street Journal published a great article yesterday (Oct. 20) about a number of major retailers hosting unique brand experiences in their stores, to bring customers in and of course to bolster sales.

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Peeking Inside Macy's 'Millennial Floor'

Last week (Sept. 28), Business Insider's Marina Nazario visited Macy's brand new, 53,000-square-foot basement in its New York City flagship store. The floor is called "One Below" and targets younger shoppers.

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Walmart Has Fastest Growing U.S. Retail App, due to 'Savings Catcher'

A couple weeks ago (Sept. 16), Quartz revealed the secret behind consumers' rapid uptake of Walmart's app in recent months.

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Best Buy Robot, 'Chloe,' Serves Customers at NYC Store

Best Buy is testing a new robot, named "Chloe," which retrieves small items like DVDs, CDs, video games and tech accessories for customers, right before their eyes.

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Kohl's Omnichannel Initiatives Address Common Pain Points

Yesterday (Sept. 29), we came across a couple of RIS News articles that complemented each other. One was called "4 Things That Are Killing Your Sales You Need to Change"; the other focused on "Kohl's Top Five Omnichannel Initiatives."

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Why In-Store Pickup is Gaining Popularity

 

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Multichannel Inventory (Foot Locker case study)

In a recent article published by Retail Touch Points, Foot Locker’s growing success has been attributed to their multichannel strategy that has focused on inventory visibility.

Foot Locker has implemented endless aisle and drop ship concepts to pull together their omnichannel efforts. The article covered a lot of interesting trends that we’ve seen popping up all over the retail landscape.

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