Omnichannel retail is no longer a prediction; it's a foregone conclusion. Shoppers are demanding cross-channel conveniences and retailers are gearing up and reorganizing to meet the challenge.
Luxury service has been associated with a high degree of human touch for a long time. And rightfully so. Who better to take care of your evening plans in a new city than an experienced concierge at a luxury hotel?
A great customer education and engagement strategy will help your business immeasurably. Alas, refunds are an inescapable reality in the retail world, especially after the holidays are over.
The checkout process, the final stage of the in-store experience, can completely affect whether a consumer walks away satisfied and plans on returning or if a poor experience causes them to lean in another direction. Simply put, the retail checkout process cannot be fast enough for consumers today.
It’s no secret demand for headphones and other high-end technologies is growing. Last year, Futuresource forecasted worldwide shipment of headphones would grow to 381 million units. The headphone market alone will generate 10.7 billion dollars annually by 2019. That’s just headphones, this study doesn’t include other high-end accessories. Realistically, the potential is endless but unfortunately, shelf space is not.
While the so-called decline of the bricks-and-mortar store has been touted within circles for years; e-commerce giant, Amazon, has just opened its first physical store. As online and physical stores merge, the introduction of omnichannel retail solutions becomes crucial for physical retailers to create a seamless experience for the consumer.
The entire retail industry is more than informed on the fact that their consumers and their respective consumer habits are changing. New shopping patterns have been evolving for the past 20 years as e-commerce has consistently accounted for more and more retail sales. In more recent years, m-commerce and ‘online in-store’ channels have become more and more prevalent as retailers strive to complete the sale at every possible touchpoint.
As technology changes, so do the ways we interact with the world around us.
Business Insider reported yesterday (Nov. 30) that, in light of declining same-store sales for the third straight quarter, Macy's CEO Terry Lundgren offered the following two reasons: 1. unseasonably warm weather, and 2. consumers are shifting how they make their purchases (away from physical stores).
Google published a super interesting infographic, identifying peak traffic time at stores on Black Friday.
I had an interesting discussion with my co-workers today about how we shop at big-box department stores like Target and Wal-Mart, versus how we shop online on Amazon.
There seems to be a sour sentiment in the new EMV era where Americans feel it now takes longer to pay for anything, as outlined in this recent article from PCMag. Canadians went through a similar situation back in 2007 when EMV was introduced but are now enjoying the benefits of contactless credit card payment “tap-and-go” as well as NFC mobile device payments. So it was not only the reduction in credit card fraud that made EMV successful in Canada but also the speed and convenience of making payments.