Customer Experience

3 Design Considerations for Enhancing the In-Store Experience

The opening of Apple’s new flagship store in San Francisco brings to light many ideas about how to create the best …
Customer Experience

What was the Shoptalk at Shoptalk 2016?

I recently had an opportunity to go to Shoptalk- a first-of-its-kind event focused on “next-gen commerce" in Las …
Customer Experience

Mobile App Madness: Nice or Necessity?

I have recently had numerous conversations around mobile applications and what retailers feel is one of the …
Dropship

Dropship To The Rescue!

It's true. Retail has changed. 
Customer Experience

How Good Service Becomes Great

Most of us understand the importance of great service for sustained success in retail and any other industry, but …
Customer Experience

Delivering a Stellar In-Store Experience

Imagine you’re walking into your favorite store. What do you think of first? The displays in the front window? The …
Wireless Trends

Where Did All The Big Box Retailers Go?

Think about a big box store in your hometown.  The institution that stands larger than life, with the massive …
Customer Experience

Boeing 737 Big Data Blunder!

I was travelling recently and booked a long travel day with limited time in between flights. There I was…hanging …
Endless Aisle

Put Your Customers to Work

Getting customers involved in service delivery by “putting them to work” often improves the service and the …
Customer Experience

Shopping With Millennials

  One current challenge that retailers face is how to deal with a customer base that is increasingly tech savvy. …
Wireless Trends

Chatbots In An Omnichannel World

Is the next step in engaging customers chatting with robots? More companies are betting that this is the way we …
Customer Experience

A Clash In Expectations & Retail Reality

I was out indulging in some retail therapy and came across a very common disconnect consumers are facing today – a …