Customer Experience Posts

Train, Monitor, Reward: How to Create a Great Customer Experience

The following blog was written by iQmetrix Integrated Partner, Envysion. They outline how a customer's path to purchase can be made great with the help of your well-trained employees. 

You’re watching from across the room as one of your sales employees works with a customer. Your employee hasn’t looked up to make eye contact with the customer in more than two minutes while the customer is anxiously shifting their weight from foot to foot; you cringe as you count the seconds go by.

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 5 Visual Merchandising Tactics for Wireless Retailers

Visual merchandising is one of the most powerful tools available to modern retailers. When used correctly, it allows brands to easily showcase their products and services while also crafting a unique look and feel for their store. A strong visual merchandising strategy has incredible potential to increase sales and revenue, so retailers who neglect or overlook this fact will be doing so at their brand’s expense. With this in mind, let’s have a look at five visual merchandising tactics that work especially well for wireless retailers.

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[Vlog] Meet the RQ Bootcamp Experts

RQ's functionality is custom-made for your wireless business and RQ Bootcamp is the tailor-made training to make sure you and your team are making the most of your POS!

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8 Essential Steps to Increase Profits and Stay Competitive

From selling high-consideration products with constantly changing variety to long repurchase cycles, multi-layer sales transactions, and complex add-ons, cell phone dealers face some unique challenges in the world of retail. Add in increasing competition and changing consumer demands, you may be asking yourself, how can you manage to increase profits and stay competitive at the same time?

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Transforming Deal Seekers into Loyal Customers

In the wireless retail space, customer experience is key. Creating positive, informative, and personalized experiences each time a customer walks in the door or looks up our brand online is the only way to foster customer loyalty.  But what sets a great customer experience apart?

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How to Show Your Customers Some Love

From the technology trends at CES 2018 to wondering what big announcements will come at Mobile World Congress Barcelona it can be easy to get bogged down with having the newest technology. Among these the most important of trends is shopper engagement and with Valentine’s Day coming up, I thought we sould highlight the importance of showing your customers you appreciation. We could all use a little more love in our lives, especially at this time of year! Here are a few ways you can help to show your customers that you care.

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[Video] Service & Repair: The New Buzzword

The service & repair industry has been around for years, but recently it has been becoming a large buzz word in wireless. But it’s more than just cell phone repair; it’s the ever-changing landscape of what needs to be repaired. These products range from cell phones and drones to even home security systems.  It’s a fast-paced industry that will continue to change and in order to allow for that change—while still being able to grow and profit—retailers need to be thinking about processes. 

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Selling Technology by Befriending Your Customers

Senior Vice President of iQmetrix Payment Solutions, Tabitha Creighton (pictured), reflects on the key takeaways from CES 2018.

At this year’s CES, I had the pleasure of speaking with Robin Raskin at the High-Tech Retailing Summit. In our fireside chat, I outlined some of the key trends for selling technology with technology.

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How Wireless Retailers Can Make Customers Feel Heard

In a highly competitive sector like wireless retail, every advantage matters. And while it's important to focus on price points, omnichannel campaigns, and visual merchandising tactics, the customer experience is the primary driver of success. Wireless retailers who excel at making customers feel heard and understood in the sales experience are able to cultivate the largest number of loyal customers. Bringing the consumer into the conversation—and acting on their feedback—will help set you apart from the competition.

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[Vlog] Wireless for the Holidays

You've almost made it through the busiest retail season of the year. It's time to celebrate!

On Retail Management, on Digital Signage, on Endless Aisle and Dropship, iQmetrix is happy to support your wireless business through every sale. Whatever your business needs, we have you covered — even during the holidays. Don't believe us? Watch our video blog and see for yourself!

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Why Digital Signage Should Be in Your 2018 Merchandising Budget

Considering retail stores are becoming increasingly high-tech, incorporating digital signage into a brand's visual merchandising mix feels like a natural evolution. But digital signage isn’t just a different way to advertise in stores—it’s a better way to advertise. The right digital signage strategy delivers a healthy return on investment (ROI) by cutting long-term costs and maximizing sales opportunities. Here's how:

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Dropship and Endless Aisle are a No-Brainer for Service & Repair

The dynamic duo of Dropship and Endless Aisle are the products your service & repair shop needs to ramp-up revenue and always be closing on sales.

If you’re already convinced, great! However, it’s likely that you don’t believe me just yet. In order to understand this no-brainer business decision, it’s important to know what the heck Dropship and Endless Aisle actually are!

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5 Ways Endless Aisle & Dropship Will Help You Ship for the Holidays

Black Friday is less than a month away and the holiday season is almost upon us. Online and in-store sales will start to go through the snow-covered roof, but who wouldn’t want to take advantage of the most profitable season of the year. I’m here to give you the gift that keeps on giving: Endless Aisle and Dropship.

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