Retail Operations

Can You Take Consumer Personalization Too Far?

Personalization is dominating the retail conversation right now, and for good reason. The trend of tailoring sales …
Retail Operations

A Retailer's Guide to GDPR: The Basics You Need to Know

Privacy and cybersecurity are top of mind issues around the world right now. Consumers are worried about who has …
Wireless Trends

Inside the Buyer's Mind: 5 Generational Differences Between Cell Phone Users

Targeting different demographic groups with different sales strategies is one of the oldest tactics in the book. …
Retail Operations

What the Phigital Generation Will Expect From Customer Service

The term “Phigital” refers to the blurring of the lines between the physical and digital worlds. From a retailer’s …
Customer Experience

Your 'Frankenstein' Legacy System is Holding You Back

Today’s fast paced retail world means you need to differentiate quickly or be left behind to stronger competition. …
Retail Operations

Train, Monitor, Reward: How to Create a Great Customer Experience

The following blog was written by iQmetrix Integrated Partner, Envysion. They outline how a customer's path to …
Customer Experience

 5 Visual Merchandising Tactics for Wireless Retailers

Visual merchandising is one of the most powerful tools available to modern retailers. When used correctly, it …
Customer Experience

[Vlog] Meet the RQ Bootcamp Experts

RQ's functionality is custom-made for your wireless business and RQ Bootcamp is the tailor-made training to make …
Retail Operations

8 Essential Steps to Increase Profits and Stay Competitive

From selling high-consideration products with constantly changing variety to long repurchase cycles, multi-layer …
Customer Experience

Transforming Deal Seekers into Loyal Customers

In the wireless retail space, customer experience is key. Creating positive, informative, and personalized …
Retail Operations

[Video] Service & Repair: The New Buzzword

The service & repair industry has been around for years, but recently it has been becoming a large buzz word in …
Customer Experience

How to Show Your Customers Some Love

From the technology trends at CES 2018 to wondering what big announcements will come at Mobile World Congress …