Business Intelligence Posts

Loyalty Program Tip and RQ Report of the Month

Our Loyalty Program is a great tool to get your customers back into your stores. Offer them a reason to return and track your reward program within RQ.

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Daily Dose of iQ: Amazon Patents 'Anticipatory' Shipping

A few weeks ago (Jan. 17), the Wall Street Journal reported on an odd patent: Amazon patented the concept of "anticipatory shipping." In other words, it patented a system that ships an item to a customer before the customer actually orders it.

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Creating Custom Tabs (Spreadsheet Names) when Exporting to Excel

With your Tablix selected, you will see an option “Page Name” in the properties menu. Insert the name you’d like this tab to have once exported to Excel. This can be done for all tables/objects in your report. Be sure to add a Page Break after each item you wish to split to a new sheet.

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January 2014: Customer Experience - Employee Assisted Sales

Using an interactive display to showcase product options to consumers is an effective way to sell. It removes any potential consumer anxieties and gets the staff and the consumer “on the same page.” Standing hip-to-hip with consumers has proven to make them more comfortable and receptive to purchasing suggestions. Staff also increase their credibility when they facilitate a "let's explore together" approach to product information and handling of consumer questions.

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Daily Dose of iQ: Qualcomm's Gimbal Platform Sells $5 iBeacons

We've been keenly following the progress of Apple's iBeacon BLE (Bluetooth Low Energy) technology -- and especially as it pertains to in-store use -- for some time now.

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Chatterspot Helps Retailers Drive Holiday Traffic

Interview with Brandon De Jong, Vice President, Chatterspot

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Increasing Holiday Revenue: Integrated Handset Protection

The holiday season is in full swing and companies are strategizing to improve margins and boost revenue during this busy time. As a part of your holiday strategy, there is great opportunity to focus on handset protection revenue.

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Daily Dose of iQ: Tesco to Install Face Recognition Scanners at Checkout

This must be the week of "face recognition" false alarms. Last week, I blogged about PayPal's face recognition at the point of sale, saying it wasn't as revolutionary as it sounded.

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New Phone Releases: Reserving Phones within RQ

New phone announcements create tremendous opportunity for businesses to increase revenue by transforming that customers excitement into Sales. RQ allows for deposits from customer Activations without having to have the serial number of the phone.

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The Ability to Prevent Duplicate IMEIs in RQ version 4.14

A highly anticipated feature has been added to version 4.14 following a large response at last year’s iQmetrix Retail Summit. This feature is the addition of a setting which will provide you with the tools to prevent duplicate IMEIs from being added across any regular product.

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Tips for Building BI Reports in Design Screen

With many clients actively building reports within our New BI solution, we thought it may be helpful to pass along some tips and tricks around report building, using the design screen and where to find key data within the cube.

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Usernames Updated in RQ Version 4.14

Starting in version 4.14, there will be a new addition across the RQ and mobile solutions that will affect the login procedure for all users. The change in question is the migration from an employee name based login towards a unique username instead.

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Chatterspot Helps Retailers Connect with Customers via SMS, Email

By Brandon DeJong, Vice President, Chatterspot

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