The Latest Scoop on Wireless

4 Data Points to Track Customer Satisfaction

Have you ever called a customer service number, and then sat on hold for 20 minutes? Not only was listening to the elevator music annoying, but you also spent 20 minutes of your life waiting to solve a problem that probably only took five minutes to fix.

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7 Benefits of Having a Modern Payment System in Your Corner

Directly integrating to your point of sale, a modern payment system delivers a robust payment experience for both merchant and customer. From merchant services, to hardware procurement, to remote terminal solutions and everything in between, a modern payment system connects merchants to a total payment ecosystem.

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An Interview on the Future of Wireless Repair: Where the Industry’s at and Where it’s Going

If you’ve attended any wireless repair events, you’re likely (or should be) familiar with Michelle James. Michelle is the producer behind Wireless Repair Events and most notably the Wireless Repair EXPO and is dedicated to building the repair community alongside strengthening the standards within the industry.

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5 Ways an Integrated POS can Help Streamline your Cellphone Business

In iQmetrix’s Survival Guide for Wireless Retailers, we take a look at where the industry began and where we are now. As the guide puts it, “Looking back on how far we’ve come in just a decade, and knowing what’s on the horizon (think Internet of Things and billions of connected devices), the future is very bright for wireless retailers, if they can keep up with the speed of innovation and consumer expectations. It will be survival of the fittest, and the battleground will be the point of sale.”

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3 Things to Help You Get Ready for Mobile World Congress Americas

With an estimated 30,000 people attending the debut of Mobile World Congress Americas (MWCA), it’s sure to become one of the premier events of the wireless industry. 

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3 Things to Consider When Redesigning Your Store for the Future

With e-commerce sales taking an increasing amount of the retail market share over the past few years, there has been speculation that brick-and-mortar stores will not stand the test of time.

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What Issues Are Facing Prepaid Dealers in Today's Wireless World?

Prepaid dealers in the wireless industry are facing a variety of constraints. Dealers need to ensure they are staying a cut above the rest and implementing features and products that can help them bring in extra revenue and create a great experience for their staff and customers.

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iPhone Launch vs. iQmetrix Meetup: 4 Reasons You Shouldn't Miss One for the Other

Worried about the upcoming iPhone launch? Here's why the iQmetrix Meetup might just be the best place to be!
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5 Tips to Get More Customers to Your Cellphone Store

With the surge towards online shopping, is the end near for traditional wireless retail space? 

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Preparing for the 2017 Prepaid Expo: 2 Sessions You Need to Attend

It’s the 10-year anniversary of the Prepaid Expo and this year’s lineup offers a packed schedule full of valuable content that we’ve all come to expect from this event.

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Omnichannel Technologies Every Wireless Retailer Should Adopt

Choosing a new cell phone can come with a lot of pressure; not only are they expensive, but with so many choices it can be hard to know if you're buying the right one. That's why wireless retailers who don't use omnichannel technologies are starting at a disadvantage when you decide it's time for a new phone.

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Why Inventory Management is Important for Wireless Retailers

Inventory management is not only important for retailers, it’s one of the most important aspects in running a successful wireless retail business. According to SCDigest, U.S. retailers are holding approximately $1.43 in inventory for every $1 of sales they capture. 

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Who Will You Meet at the Meetup?

August is here! Why am I so excited you ask? Well, it brings with it International Beer Day, Friendship Day, and International Hangover Day; so please, through August 4 – 6th, grab a cold beer, celebrate your friendships, and then help one another through your impending hangovers. But that’s not the only reason I’m excited about August. August also means the highly anticipated iQmetrix Meetup is only one month away! 

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