In the wireless retail space, customer experience is key. Creating positive, informative, and personalized experiences each time a customer walks in the door or looks up our brand online is the only way to foster customer loyalty. But what sets a great customer experience apart?
Industry experts have been forecasting the "End of Retail" since the earliest days of online shopping. Within the last two years alone, this demise has been framed as an inevitability as experts highlight shopping mall closures and the failure of legacy retailers.
From the technology trends at CES 2018 to wondering what big announcements will come at Mobile World Congress Barcelona it can be easy to get bogged down with having the newest technology. Among these the most important of trends is shopper engagement and with Valentine’s Day coming up, I thought we sould highlight the importance of showing your customers you appreciation. We could all use a little more love in our lives, especially at this time of year! Here are a few ways you can help to show your customers that you care.
Over the past few months, four of the major card brands announced that they are eliminating the signature requirement for EMV transactions. This change will come into effect for Visa, MasterCard, Discover, and American Express in April 2018, at which point merchants will be able to choose whether or not to collect signatures for point-of-sale purchases.
Dropship is a service that allows you to integrate RQ directly with your accessory suppliers. This enables your sales associates to increase their accessory attachment rates, whether the item is in-stock or not! If you’re not familiar with Dropship, you may want to check out the basic details in our recent blog, How They Work: Defining Endless Aisle, Dropship & RQ.
Businesses that make decisions based on data have 6% higher profits on average. What does that mean for you? It means that successful businesses ensure they have the right tools and necessary information to make key decisions, and if that isn’t your business, you’re missing out on revenue potential. So, where do you start?
The service & repair industry has been around for years, but recently it has been becoming a large buzz word in wireless. But it’s more than just cell phone repair; it’s the ever-changing landscape of what needs to be repaired. These products range from cell phones and drones to even home security systems. It’s a fast-paced industry that will continue to change and in order to allow for that change—while still being able to grow and profit—retailers need to be thinking about processes.
As a former wireless dealer, I’ve seen first-hand how poor reconciliation processes can be downright costly. Two common mistakes that can cost you millions in lost revenue are making assumptions you’ve been paid correctly and taking shortcuts.
You've probably heard the saying "presentation is everything". At iQmetrix, we tend to agree: the way a place or product looks can have a huge impact on how we feel about it. This holds true for brick-and-mortar store locations. A wireless retailer's store environment can have a profound affect on how customers perceive a brand and their likelihood to make a purchase—and visual merchandising plays a big part in creating the right atmosphere to drive sales and gain customer loyalty.
In case you haven’t heard, the RQ Bootcamp is right around the corner! Hosted March 25 - 27, 2018 in Scottsdale, Arizona, the RQ Bootcamp is an in-depth, 3-day intensive training on all the key features of your RQ retail management system. Attendees will hone their operational skills with actionable takeaways, enabling them to become power users of RQ.
To get you excited for this awesome event, the iQmetrix blog will be highlighting four key areas that will be the focus of the educational tracks at Bootcamp: Inventory, Operations, Finance, and Reporting.
These days buzzwords are more abundant than ever, and wireless is no exception. Two commonly confused terms in the industry are Endless Aisle and Dropship. To provide some clarity, we’ll begin with some definitions and then we’ll go into how Endless Aisle and Dropship work together with our POS software, RQ, to provide endless product options to your customers, allowing you and your sales associates to say nothing but YES.
The beginning of a new year offers a great opportunity for retailers to assess their processes and identify places to improve efficiency. Every retailer’s goal should be to increase revenue from the year before, and sometimes all it takes to achieve a greater level of success is to make a few simple changes to existing operations. So, instead of using precious time and energy attempting to reinvent the wheel, consider some of the simple adjustments below in order to set your wireless store up for success in 2018.
Senior Vice President of iQmetrix Payment Solutions, Tabitha Creighton (pictured), reflects on the key takeaways from CES 2018.