The Latest Scoop on Retail

Why an Integrated CRM is Essential for Wireless Retail

Sep 25,2017 — Stacy Hamer

As a wireless retailer, you want to find ways to provide seamless experiences to your customers both online and offline. Omnichannel strategies are key to your success as a business, but they only work if you can serve your customers effectively and efficiently. A strong omnichannel strategy relies on creative ideas, but you also need the products and management systems to orchestrate your campaigns seamlessly.

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3 Things to Look for When Choosing a POS for Your Repair Shop

Sep 22,2017 — Beth Wanner

Last week I attended the Wireless Repair Expo which was put on in partnership with Mobile World Congress Americas’ inaugural event.  If you haven’t been to the Repair EXPO before, make sure it’s on your radar for next year as it was amazing to see so many people come together to strengthen the service & repair industry and make significant strides toward creating meaningful standards.

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How to Customize the Wireless Retail Experience

Sep 21,2017 — Stacy Hamer

The vast majority of Americans are no longer first-time mobile phone buyers. In fact, as of 2016, 95% of Americans owned a cellphone of some kind, and 77% owned a smartphone. What’s more, one in ten American adults are “smartphone-only”, meaning they use their mobile in place of a traditional landline service.

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Happy Second Anniversary, EMV Liability Shift: The State of EMV in U.S. Retail

Sep 20,2017 — Catherine Van Reenen

The 2015 EMV liability shift was implemented nearly two years ago, and a lot has changed in the world of retail since then. With all of these industry updates now taking hold, it's the perfect time to review the current state of EMV in the U.S. market.

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3 Psychology Tips to Boost Foot Traffic To Your Store

Sep 18,2017 — Christopher Krywulak

As a wireless retailer, you have probably already tried a few tactics to improve your store's foot traffic. Maybe you've run a social media campaign on Instagram, or shared virtual coupons that can only be redeemed in-store. The success of these campaigns relies on gathering customer data and strategically drawing on shopper psychology to improve your omnichannel tactics.

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How to Grow Your Wireless Store with Limited Retail Space

Sep 15,2017 — Sophie McKee-Wright

Customers want great experiences at every touchpoint so businesses need to go above and beyond.

There has been a fundamental shift in retail; when it comes to bricks and mortar, gone are the days of transaction-focused operations. Shoppers are now flocking online to research and order products. To remain competitive during this change, retailers must now consider utilizing all retail channels to make sure they are keeping the customer experience streamlined. 

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3 Reasons You Should Register for Meetup

Sep 12,2017 — Madison Dufault

Psst...There are only four days left until the start of the iQmetrix Meetup. 

Haven't secured your spot? Don't worry! You still have time to register and join iQmetrix in sunny Scottsdale. With an action packed itinerary, endless networking opportunities, and some time for RA + R, this is an event you won't want to miss. 

Here are 3 reasons why you need to register to attend the Meetup, right now.

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Learn How to Personalize the In-Store Sales Experience with iQmetrix at MWCA

Sep 11,2017 — Eric Stachowski

As any wireless retailer knows, personalization is key for connecting with today's consumers. Online and in-person shoppers alike are becoming increasingly accustomed to experiences that seamlessly reflect their wants and needs. As omnichannel marketing strategies become the norm, retailers who know how to personalize the sales experience will stay ahead.

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3 Steps to Enable Sales Associates to Sell More Product

Sep 08,2017 — Channing Kochylema

During my time in university I worked in a few jobs and while they were in different industries, a foundation in sales was the common ground. Of all my roles, my favourite was a position with the little-known company, Home Depot. It was there that I learned three very simple, yet very important principles that helped me close more sales than nearly all of my fellow employees. With these principles, I was able to create a process that satisfies customers and results in a successful sale.

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The ROI of Equipping Your In-Store Staff with Comprehensive POS

Sep 08,2017 — Eric Stachowski

Choosing a point of sale (POS) system is kind of like getting married—you want to know what you’re getting into before you tie the knot and commit. Will your POS system work for you long-term? Can it fit the needs of your business as you scale? Will it integrate with third-party offerings that enhance your customer service?

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Retail 101: How to Choose a POS System

Sep 06,2017 — Eric Stachowski

Choosing a point of sale (POS) system is kind of like getting married—you want to know what you’re getting into before you tie the knot and commit. Will your POS system work for you long-term? Can it fit the needs of your business as you scale? Will it integrate with third-party offerings that enhance your customer service?

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6 Tips to Support Sales Associates When Introducing New Technologies

Sep 05,2017 — Megan Howse

Today’s customers have high expectations of digitally enabled sales associates. According to a Forrester Report, when shopping in store:

  • 60% of customers expect mobile equipped sales associates to be able to look up product information.
  • 58% of customers expect mobile equipped sales associates to be able to check additional store inventory.
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8 Ways to Retain Your Best Employees and Ensure They Never Want to Leave

Sep 04,2017 — Guest Contributor

The following is a guest blog post from our partners at Statflo

After putting in so much effort to research, attract, screen, interview, hire and train the right person for the job, it’s devastating when they decide to leave prematurely. And yet, it happens all the time.

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