The Latest Scoop on Wireless Retail

PCI 101: How Streamlining Security Can Cut Business Costs

There are a lot of acronyms in the payments industry: EMV, MSP, POS, and—of course—PCI DSS.

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Service & Repair Dealers' VMI Integration

This just in! iQmetrix is pleased to announce the launch of our new Service and Repair Vendor Managed Inventory (VMI) partners. These integrations create a seamless experience between our Service & Repair vendors, RQ and our RQ Repair customers. It will help to connect parts inventory and supply chain management all in one quick streamlined process.

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The Do's and Don't for a Wireless Retailer

As a business owner, there are many aspects of your business that keep you awake at night such as optimizing operations, maximizing profits, increasing customer conversion rates, along with many others. In an attempt to ease your mind (so you can get back to a restful sleep), we’ve compiled some tips and tricks about two important facets of your business; investing in your sales staff and optimizing the in-store experience. Let’s look at how we can create a loyal, repeat customer—one opportunity at a time!

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8 Essential Steps to Increase Profits and Stay Competitive

From selling high-consideration products with constantly changing variety to long repurchase cycles, multi-layer sales transactions, and complex add-ons, cell phone dealers face some unique challenges in the world of retail. Add in increasing competition and changing consumer demands, you may be asking yourself, how can you manage to increase profits and stay competitive at the same time?

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Transforming Deal Seekers into Loyal Customers

In the wireless retail space, customer experience is key. Creating positive, informative, and personalized experiences each time a customer walks in the door or looks up our brand online is the only way to foster customer loyalty.  But what sets a great customer experience apart?

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What's Happened in Retail Since the "End of Retail"?

Industry experts have been forecasting the "End of Retail" since the earliest days of online shopping. Within the last two years alone, this demise has been framed as an inevitability as experts highlight shopping mall closures and the failure of legacy retailers.

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How to Show Your Customers Some Love

From the technology trends at CES 2018 to wondering what big announcements will come at Mobile World Congress Barcelona it can be easy to get bogged down with having the newest technology. Among these the most important of trends is shopper engagement and with Valentine’s Day coming up, I thought we sould highlight the importance of showing your customers you appreciation. We could all use a little more love in our lives, especially at this time of year! Here are a few ways you can help to show your customers that you care.

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What the Elimination of the Signature Requirement Means for Merchants

Over the past few months, four of the major card brands announced that they are eliminating the signature requirement for EMV transactions. This change will come into effect for Visa, MasterCard, Discover, and American Express in April 2018, at which point merchants will be able to choose whether or not to collect signatures for point-of-sale purchases.

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How to Make the Most Out of Dropship

Dropship is a service that allows you to integrate RQ directly with your accessory suppliers. This enables your sales associates to increase their accessory attachment rates, whether the item is in-stock or not! If you’re not familiar with Dropship, you may want to check out the basic details in our recent blog, How They Work: Defining Endless Aisle, Dropship & RQ.

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Your Data, Your Way: Become a Master of Reporting

Businesses that make decisions based on data have 6% higher profits on average. What does that mean for you? It means that successful businesses ensure they have the right tools and necessary information to make key decisions, and if that isn’t your business, you’re missing out on revenue potential. So, where do you start?

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[Video] Service & Repair: The New Buzzword

The service & repair industry has been around for years, but recently it has been becoming a large buzz word in wireless. But it’s more than just cell phone repair; it’s the ever-changing landscape of what needs to be repaired. These products range from cell phones and drones to even home security systems.  It’s a fast-paced industry that will continue to change and in order to allow for that change—while still being able to grow and profit—retailers need to be thinking about processes. 

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3 Tips to Prevent Losing Millions in Revenue

As a former wireless dealer, I’ve seen first-hand how poor reconciliation processes can be downright costly. Two common mistakes that can cost you millions in lost revenue are making assumptions you’ve been paid correctly and taking shortcuts.  

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The Ideal Merchandising Strategy According to Psychology

You've probably heard the saying "presentation is everything". At iQmetrix, we tend to agree: the way a place or product looks can have a huge impact on how we feel about it. This holds true for brick-and-mortar store locations. A wireless retailer's store environment can have a profound affect on how customers perceive a brand and their likelihood to make a purchase—and visual merchandising plays a big part in creating the right atmosphere to drive sales and gain customer loyalty.

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