The following is a guest blog by Service & Repair industry expert, Michelle James.
Looking back, which I only do as a reflection of key learnings, in my mind’s eye, 2017 marks a “beginning.” A time where the wireless repair industry began to notably move from an industry segment resembling the wild, wild west to an industry segment that more closely resembles organized maturity. As with any emerging industry, there were a few bumps, challenges and moments of celebration. I am proud to report that finally, I can see a change in the tides. The sea is starting to rise in concert. The industry is beginning to accept that device repair is not a temporary channel. It is a real consumer category. Most professionals in the reverse logistics space would agree it is not going away anytime soon. The time to grow with it is now.