Omnichannel Retail: Is a Mobile POS switch really necessary?

Jul 28, 2014 — Beth Wanner
Mobile POS seems to be the latest buzz in the retail industry. Many studies have recently been published looking at the adoption plans and readiness among retailers and the results are mixed. 
 
One of these studies, Your Last Traditional POS, produced by RIS News, found that when retailers were asked about their intentions to switch their current IT system, 12.8% flat out said they have zero intention to implement mobile POS and 53.8% said  “it is too early to tell” if they will make the change. On the other hand, a third of retailers expressed definite plans for mobile POS.
 

One third of retailers are committed to offering a mobile POS. Are they on the right track?

So what does this one third of retailers know that others do not? 
Today, mobile solutions are more a part of our lives than ever before. Consumers rely on their phones more and more and that ease of instant, endless accessibility has made consumers increasingly demanding. Retail must shift in order to accommodate these demands. Mobile POS gives the consumer the connected, boundary-less experience they now expect. Stores that do not make this investment run the major risk of being left behind.
 
Despite the study’s assertion that retailers have to decide between keeping their traditional POS or making the leap to mobile, incorporating mobile POS doesn’t have to mean an overhaul to your current system. Many POS systems offer satellite mobile POS systems on iPads or iPods that are mostly transactional. This allows for sales staff to move throughout the store while you still maintain your main POS system behind the counter. This gives you a really flexible system and requires very little change.
 

Mobile POS implementation needn’t be complicated or overly expensive; it should, however, meet consumer demands for speed and convenience.

 

Deploying a mobile POS system can be as simple as ordering the hardware and obtaining software. Beyond that, retailers should also consider staffing levels and store layout to maximize the new mobility of their sales staff.
 
The way trends in retail are going, making the move to incorporate mobile POS in one way or another seems to be a competitive requirement. The important take-away is that it doesn’t have to be complicated or overly expensive but it does need to meet the demands of today’s fast-paced consumers.

 

Topics: Retail Operations, Mobile Industry, Business Intelligence

Recent Posts

Comments