New TIO-RQ4 Integration for Cricket Dealers: Faster, Easier Bill Payment and Activations

May 15, 2012 — Allan Pulga

Back in February, J.D. Power and Associates released their 2012 Study of the Wireless Purchase Experience. The study found that a key advantage to buying and activating a phone in-store (versus over the phone, for example) is the salesperson's ability to describe a service or device and complete the transaction in a timely manner.

Customer satisfaction is directly linked to the information and efficiency of the in-store customer experience.

iQmetrix partner company TIO understands this and is pleased to announce a new RQ4 Integration for Cricket dealers, to help them streamline the point-of-sale experience they offer their customers.

“This latest TIO-RQ4 integration empowers Cricket dealers to facilitate the full spectrum of Cricket payments right from the RQ4 point of sale. Payment options available are core bill pay including Cricket Pay-In-Advance, PAYGo and FlexBucket, and shortly crucial Activation payments,” says Amber-Lee Schneider, Business Development Coordinator at TIO. “It’s faster, more convenient and creates a better overall experience for both the salesperson and the customer.”

The TIO-RQ4 integration for Cricket dealers features functionality that:

  • Eliminates double entry.
  • Better tracks cash and customer payments.
  • Reconciles cash bill payments securely and quickly.
  • Reduces transaction times.
  • Enhances the customer experience.

As already mentioned, Activation payment functionality will be available shortly to Cricket dealers via the TIO-RQ4 integration which will:

  • Speed up the activation process by consolidating the entire transaction to RQ4.
  • Provide Cricket Dealers with a single point of reconciliation.

For more information on the new TIO-RQ4 integration for Cricket dealers, please call TIO toll-free (1.888.679.3322) or email dealersupport@tionetworks.com.

Topics: Retail Operations, RQ, Mobile Industry, Customer Experience, Business Intelligence

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