SYDNEY, NSW – August 20, 2014 – iQmetrix today released a case study for Mo’s Mobiles, which has been using iQmetrix’s award-winning RQ Retail Management system for the past two years and seen significant business gains. RQ is the market-leading retail management software used by independent mobile phone retailers across North America. iQmetrix opened a Sydney office earlier this year to serve the Australian mobile retail market.
Mo’s Mobiles, a 67-location Vodafone retailer based in Sydney, discovered iQmetrix and its RQ point-of-sale (POS) software product in 2012, while researching industry software providers online. iQmetrix was not operating outside of North America at the time, so the business venture was a leap of faith for both parties.
According to Mo’s co-owner Tim Levy, the venture has been fruitful. “RQ is designed specifically for our industry and the amount of administrative processing we do has plummeted. As a result, our company has generated millions of dollars of margin improvements in mobile phone sales commissions, stock and cash management, as well as inventory management.”
RQ’s user-friendly design and mobile-industry specificity made implementation fast and easy, Levy says, allowing Mo’s to see improvements almost immediately. “Beyond all the operational benefits of RQ, our staff simply love the software. It is incredibly easy to use.”
Levy says RQ has also helped to shape Mo’s corporate culture for the better. He calls the amount of reporting and insight the company now generates “phenomenal,” noting improved reporting has led to jumps in accountability, incentives, sales performance and ultimately – profitability.
“We are extremely pleased with iQmetrix and the way in which its products have transformed our business,” Levy adds. “I started this process because I was embarrassed about our business platforms. I now couldn’t be more proud.”
Director of Operations, Australia
Phone: +61 420 465 665
Mo’s Mobiles Head Office
Phone: +61 284 568 444
At iQmetrix, we are passionate about retail. Our purpose is to create great experiences for retailers, their employees and the end consumer. Our products bridge the gap between physical and virtual retail channels, offering the latest in retail management and customer experience technology. XQ Interactive Retail brings elements of online and mobile shopping experiences into the physical store to engage and educate shoppers during the purchase process. RQ Retail Management is a complete system for managing all aspects of a store chain operation, including POS, ERP, inventory and HR. When integrated specifically for mobile retailers, XQ and RQ allow users to effectively manage back-of-house operations and the in-store customer experience. Founded in 1999, iQmetrix is a privately-held software as a service (SaaS) company with offices in Canada, the U.S. and Australia. www.iQmetrix.com
About Mo’s Mobiles:
Established in 2005, Mo’s Mobiles is an independent mobile phone retailer with over 67 locations across the country. We are dedicated to selling 3G and 4G mobile phones and services. These products offer an unbelievable array of features and services including:
- Fast mobile broadband
- Multi-media, music, video and images
- Live streaming TV
- Internet browsing, banking, share trading
- Video calling cross networks and across the world
- Receive and send email