Are you looking to get into the business of repair? Or maybe, you already have a shop but want to improve on your day-to-day operations? Well, I interviewed the perfect person to give you all the need-to-know details on the device repair industry. Marty Yaskowich, VP of Customer Development at iQmetrix, is active in the repair space, and he sat down with me to lay out some helpful tips and tricks on how your repair service can grow.
I focused on a wide variety of topics, making sure no stone of information was left unturned. In this vlog, you’ll hear Marty talk about:
- The state of the repair industry today
- How retailers are differentiating themselves to stay ahead of the competition
- The stages of the customer journey and how to support your customers at each stage
- Final thoughts that players in the repair industry should be thinking about
Want to learn more about how to scale and grow your repair shop? We've got your fix!