How to Optimize Store Operations and Customer Experiences

Jun 07, 2017 — Juan Sanchez
shutterstock_444918079.jpg

In a mobile-first world, retailers need to be up to date with not only the latest information but also behind-the-scenes hardware and data. This means investing in comprehensive retail management solutions that allow flexibility, adaptability, and useable data to drive business decisions and efficiency.

We will look at 3 ways retail management solutions can improve business for wireless retailers.  

Key considerations when adopting new retail management solutions

  • Functionality
  • Ease of use
  • Customer support
  • Core functions
  • Integrations

1. Streamlined operations

Legacy systems become a major impediment to providing a unified overview of information that includes POS, inventory, CRM, marketing, etc. These limitations affect forecasting, planning, and costs.

The solution you shop for should have an open API for back/front-end integrations and be able to manage the complicated product structures of wireless retail. It should also have functionality to support complex reconciliation and provide valuable performance insight, and actionable data.

2. Faster, more efficient customer experiences

Nothing makes a customer happier than reducing their wait time and making a transaction as painless as possible. This is how they see online checkout, and the real-world must adapt. Keep your transaction times quick with these tips:

  • Centralize customer data for history-based personalized service.
  • Reduce manual entry for sales staff with carrier integration.
  • Increase inventory accuracy and product linking.
  • Speed up transactions with mobile POS. 

3. Access to accurate, real-time information

Data is king. Using it correctly is even more important. Leveraging your data can be key to helping shift, adjust, or react to market and customer demands. Here are some suggestions on how you can utilize data to your advantage:

  • Track and identify KPIs from individual stores to find opportunities, make adjustments, and optimize operations.
  • Monitor employee performance to identify success patterns and replicate them.
  • Automate and schedule reports/setup emails to share with management and key leaders.

Learn more about how to optimize operations and in-store customer interactions in our Survival Guide For Wireless Retailers. 

Get Your Free Whitepaper

Topics: Retail Operations, Customer Experience

Recent Posts

Comments