For those of us who have had the misfortune of breaking our phones, we can all remember the awful shattering sound it made after it plummeted to the floor. In 2017, SquareTrade, a company that insures smartphones, reported that “a cellphone in the U.S. breaks every two seconds.” With the increasing popularity of these expensive, yet fragile smartphones, it’s no surprise that the repair industry has seen a boost in sales over the past few years.
Are you looking to get into the business of repair? Or maybe, you already have a shop but want to improve on your day-to-day operations? Well, I interviewed the perfect person to give you all the need-to-know details on the device repair industry. Marty Yaskowich, VP of Customer Development at iQmetrix, is active in the repair space, and he sat down with me to lay out some helpful tips and tricks on how your repair service can grow.
If you’ve worked with APIs before, you know how critical they can be to improving your business processes and increasing efficiencies. If you haven’t utilized them, entering the API world may seem like an abstract, daunting endeavor. Put simply, an API – Application Programming Interface – provides a way for two pieces of software to talk to each other and exchange information.
In the highly competitive landscape that is retail, it’s all about saying “yes” to your customer—“yes, we have that product in-stock,” “yes, we can order it for you,” and “yes it can get shipped to your home.” Strong virtual inventory practices allow for a leaner, more agile inventory operation. This means carrying core product groups in-store while still being ready to fulfill any number of orders not in your physical inventory. All in all, a well-managed virtual inventory will set you up for success when it comes to satisfying customer demands.
Today, shopping online is mainstream: in 2017, an estimated 60% of the us population made a purchase online in the past 12 months, up from 47% a decade earlier. But they expect online and offline touchpoints to work together seamlessly: in 2017, 73% of us online adults expect retailers to keep prices consistent between online and physical stores, and 30% say they are less likely to visit a store if the store’s inventory is not available online.
These days buzzwords are more abundant than ever, and wireless is no exception. Two commonly confused terms in the industry are Endless Aisle and Dropship. To provide some clarity, we’ll begin with some definitions and then we’ll go into how Endless Aisle and Dropship work together with our POS software, RQ, to provide endless product options to your customers, allowing you and your sales associates to say nothing but YES.
The holiday season is in full swing, the busiest time of year for retail. In a few short weeks, when it all calms down, businesses will reflect on the successes and failures of the year and begin to plan ahead. As you look to create your 2018 business priorities, consider these 4 reasons to become an omnichannel business.
Sometimes indirect dealers are faced with a lot of carrier restrictions which can create issues when trying to streamline their daily operations. But don't worry! Retail solutions are ready to help. An in-store virtual experience can help you meet your goals while adhering to restrictions.
By integrating back-end and front-end processes into a centralized commerce platform, retailers are able to deliver a consistent customer experience. What it really comes down to is automation and consistency.
Customers want great experiences at every touchpoint so businesses need to go above and beyond.
There has been a fundamental shift in retail; when it comes to bricks and mortar, gone are the days of transaction-focused operations. Shoppers are now flocking online to research and order products. To remain competitive during this change, retailers must now consider utilizing all retail channels to make sure they are keeping the customer experience streamlined.
In iQmetrix’s Survival Guide for Wireless Retailers, we take a look at where the industry began and where we are now. As the guide puts it, “Looking back on how far we’ve come in just a decade, and knowing what’s on the horizon (think Internet of Things and billions of connected devices), the future is very bright for wireless retailers, if they can keep up with the speed of innovation and consumer expectations. It will be survival of the fittest, and the battleground will be the point of sale.”
According to the 2016 National Retail Security Survey (NRSS), inventory shrink accounted for 1.38% of retail sales, or $45.2 billion, in 2015. Retailers that participated in the 2016 NRSS say that employee/internal theft amounted to 35.8% of this inventory shrink.