Posts by Juan Sanchez

Customer Experience

Your 'Frankenstein' Legacy System is Holding You Back

Today’s fast paced retail world means you need to differentiate quickly or be left behind to stronger competition. …
Business Intelligence

What Are The Characteristics of Today's Consumer?

When it comes to today’s shoppers, understanding consumer behavior is complex. Multiple factors affect their …
Customer Experience

How to Adapt to an E-Commerce World

Ten years ago, almost to the day, there was a major disruption in the wireless world; the iconic iPhone was …
Retail Operations

How to Optimize Store Operations and Customer Experiences

In a mobile-first world, retailers need to be up to date with not only the latest information but also …
Business Intelligence

3 Tips For Small Medium Business Success

So, you’re a small/medium business (SMB); not selling lemonade on the corner, but not taking over multiple floors …
Retail Marketing

Three Generations of Shopping Habits: Explore the Trends 

Each generation’s expectations and shopping habits have been shaped and changed by technology. Smartphones, …
Wireless Trends

Preserve Your Brand Image: When Shopping Gets Political

Welcome to the family table where political fights are fierce and uncomfortable. Your brand and your politics, …
Retail Operations

Using Technology to Fulfill Consumer Expecations

Recent trends show some retailers thriving, and others filing … for bankruptcy. Though it’s easy to say ‘you need …
Customer Experience

Why the In-Store Experience Should Be a Top Priority For Retailers

Larger retailers are beginning to inject a lot of money and resources into complete store overhauls and community …
Customer Experience

Brick-and-Mortar Retailers: 3 Ways to Bring Your Store Into the Future

The convenience of online shopping is increasingly appealing to today’s consumer. With Amazon recently announcing …
Customer Experience

Sales Reps & Technology: Best Friends Forever

Technology has changed retail and transformed customer experiences everywhere. This includes price matching, …
Wireless Trends

3 Ways to Go From Clicks to Bricks

There is a lot of emphasis on brick-and-mortar stores getting in tune with changes, and steps to help them better …