When it comes to today’s consumer, the tangled web that is the new path to purchase leaves little room for finding a common link amongst all your customers – except, one could argue, the unifying desire for convenience.
We’ve all heard the key to omnichannel is successfully blending online and in-store. But what does that actually look like when you walk into the store of the future?
Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t started thinking about the holiday retail rush, you’re likely to find yourself up ship creek without a paddle. (No, that’s not a typo.)
Future Stores 2016 wrapped up last week with roughly 250 top retail minds getting together to discuss the opportunities and challenges facing the industry as everyone rushes to achieve what can feel like an elusive omnichannel dream.
Omnichannel retail is no longer a prediction; it's a foregone conclusion. Shoppers are demanding cross-channel conveniences and retailers are gearing up and reorganizing to meet the challenge.
Day Two of NRF Retail's Big Show is officially underway. iQmetrix's booth (#4325) will once again be packed full of the latest in customer experience technology and solutions to power and streamline retailers' back-of-house operations.
Retail Dive reported today about Plenti, a new "coalition loyalty" program that allows users to collect points at one retailer and redeem them at another. Initial partner retailers include: Macy’s, Rite Aid, AT&T, ExxonMobil, Nationwide, Hulu, and Direct Energy, among others.
As we’ve previously blogged, the Starbucks app is “the envy of retail”. The ability to integrate loyalty/rewards/payment in a mobile app is certainly worth replicating.
RetailWire reported today that Target has dropped its free shipping threshold from $50 to $25, undercutting Amazon ($35), Best Buy ($35) and Walmart ($50).
Mashable reported yesterday (Feb. 17) on "SNKRS," Nike's new mobile app directed at sneaker fanatics. "The app puts Nike's vast selection of shoes in the palm of your hand, mixing obsessive sneaker curation with ecommerce," wrote Mashable's Adario Strange.
TechCrunch reported today on Amazon's new "Make An Offer" option, which seems like a neat way for consumers to get a bit of “wiggle room” on prices, while making it easier for vendors to make a sale.