Posts by Beth Wanner

Retail Operations

How Wireless Retailers Can Compensate for Seasonal Lulls

All retail businesses are susceptible to seasonal peaks and lulls. Exactly when businesses experience these highs …
Customer Experience

8 Essential Steps to Increase Profits and Stay Competitive

From selling high-consideration products with constantly changing variety to long repurchase cycles, multi-layer …
Customer Experience

Are You Scaring Away Customers? 3 Tips to Improve the Wireless Store Experience

Halloween may be fast approaching but I’ve experienced some downright terrifying situations in wireless stores …
Service & Repair

3 Things to Look for When Choosing a POS for Your Repair Shop

Last week I attended the Wireless Repair Expo which was put on in partnership with Mobile World Congress Americas’ …
POS

An Interview on the Future of Wireless Repair: Where the Industry’s at and Where it’s Going

If you’ve attended any wireless repair events, you’re likely (or should be) familiar with Michelle James. Michelle …
POS

How to Save Time and Money with Carrier-Specific Integration

In the wireless industry, it’s a constant struggle to shave time off transactions (particularly activations) and …
Wireless Trends

3 Ways to Use Google Physical Web in Retail

The following is a guest post from Cate Trotter of Insider Trends.  Are beacons part of your retail strategy? Are …
Retail Operations

5 Best Practices for Operating Your Cellphone Repair Shop

The Service & Repair industry is a hot market right now, and as more players get into the game, the challenges of …
Retail Operations

What is Endless Aisle? Two Important, But Very Different, Definitions

It seems the wireless retail industry is teeming with buzz words these days. Not only do you have to know your …
Retail Marketing

5 Steps to Achieve Real-Time Personalization

Understanding your customers’ path to purchase has never been more complicated. It’s no longer so much a linear …
Wireless Trends

Retailers at Shoptalk Focus on Innovative Experiences and the Move from Digital to Physical

Thousands of retailers hit the Las Vegas strip last week for Shoptalk’s second annual retail conference. Shoptalk …
Retail Marketing

Spring Cleaning: 3 Ways to Breathe New Life Into Your Store Experience

Spring is right around the corner. It’s the season that signifies new life and inspires many to shake off winter …