AT&T Carrier Specific Workshop - Aug 18-19, 2015 in Charlotte, NC
Who Should Attend: In This interactive workshop will cover and discuss many different areas / core modules of the RQ program. (See below). This session is intended for anyone in your organization that is responsible for or manages any of these.
Dates: Aug 18-19, 2015
Time: 9:00am - 5:00pm
Location: Charlotte, NC
Cost: $499 per attendee
Facilitator: Kris Rogers and Denice Bollinger
RQ Topics covered in this workshop
· Inventory Management and Best Practice
Inventory topics will include: Review and Optimization of Inventory Settings, Auto ordering, Min/Max setup, Adjustment Tools, Master Lists, Individual SKU settings, Product Library, Specific Inventory Reporting
· Operations, HR and Communications
Operations topics will include: Review and Optimization of Operations Settings, Activity and Opportunity Setup and Best Practice, Communicate internally using RQ, iQmanager, Employee and Location Setup and Management, Security Roles and Employee Scheduling. Employee Commissions, Carrier Price Sheet Setup, Carrier Integration Setup.
· CRM & Marketing
CRM & Marketing topics will include: Review and Optimization of CRM and Marketing Settings, Customer Relationship Management tools and best practice in RQ, Creating and Executing Marketing Campaigns, Additional effective ways to drive repeat customers.
· Fraud Detection & Prevention
We will review the most common fraud scenarios we see on a daily basis within the industry. Topics will include both internal and external fraud, Identifying and preventing these types of fraud within RQ.
Reports topics will include: Review and Optimization of Reporting Settings, Using specific RQ reports to analyze data across various departments, Customizing and Sharing RQ Reports, Business Intelligence, Performance Groups and Milestones setup and best practice in detail.
· Finance Intro
Finance topics will include: Reconciling Carrier Commissions and Chargebacks.
AT&T Carrier Specific Topics covered in this workshop
· Carrier Price Sheet and Carrier Integration
We will show you best practices for AT&T Price sheets. This will include the NEXT Direct Fulfillment, Cash and Carry, and Direct Fulfilment programs. You will also learn about the AT&T Carrier Integration.
· AT&T Specifics
Learn about the best practices for reconciling in RQ with AT&T Commissions and adjusting for Price Protection.
· Integrated Solutions
We will cover what options are available for AT&T Dealers in regards to Handset Protection, Handset Trade-in, Payment Integration, Vendor Managed Integration, Bill Pay, and others.
For more information on this or other training options, please email us at training@iQmetrix.com. Please be sure to bring your laptops with RQ already downloaded and your power cords.
*Fees will be billed directly to iQmetrix account unless other payment options are requested*
*Due to restricted seating, fees may be non-refundable for cancellations within the 3-week period preceding the session. Any issues will be reviewed on a case-by-case basis.*