Frequenly Asked Questions
General Questionss:
- What is iQmetrix?
iQmetrix is the premier provider of retail management solutions for the wireless retail industry. iQmetrix helps wireless dealers grow their businesses by providing comprehensive software (RetailiQ), professional training and consulting services and a variety of integrated solutions. iQmetrix has been serving wireless retailers since 1999. More Info» - What is Retail Management Software and how is that different from POS Software?
Retail Management Software combines multiple applications to manage each unit of your business in a single, integrated solution. Unlike POS software, Retail Management Software offers features to manage your entire organization including POS, CRM, Inventory, HR, Accounting, Marketing and Business Intelligence. - What is RetailiQ?
RetailiQ is a leading retail management software designed for independent wireless retailers looking to streamline operations, enhance the customer experience and access key performance metrics to grow their business.
More Info» - Who uses RetailiQ?
RetailiQ is designed specifically for independent wireless retailers. RetailiQ has over 15,000 users across North America and that number continues to grow. - Does iQmetrix provide products or services beyond RetailiQ?
Product Features Questions:
- How will RetailiQ help me grow my business?
RetailiQ provides all the features you need to manage and streamline the core functions of your business like POS, CRM, Inventory Management, HR and Accounting while also providing innovative applications to accelerate profits including marketing, advanced reporting and analytics and sales force and service automation.
Our integrated solution helps clients grow their businesses; typically cutting costs by 30%, increasing sales by 20% and using metrix management to enhance decision making and increase employee engagement. Executives accomplish this without working 80-hour weeks and sacrificing their personal lives.
- What kind of features does RetailiQ have that my current POS system doesn't?
RetailiQ is the most feature rich retail management solution for wireless dealers, from POS to Inventory Management, Marketing to HR and Reconciliation to Business Intelligence. To compare RetailiQ with your current system check out the Features Checklist. More Info» - Why is CRM important to my business?
CRM provides your sales, marketing, and service personnel with better; more complete customer information so that they can deliver personalized and effective service. In an industry with 84% penetration, CRM helps wireless retailers create loyal customer relationships and lower churn. - What is Metrix Management and how can it make my retail business more profitable?
Metrix Management involves identifying key performance indicators, setting goals for employees, stores and regions for each of these metrix and monitoring the performance.
An effective Metrix Management program grants you greater control over your business. Instead of reacting to changes, you will be able to plan and predict the decisions you'll need to make, based on previous data and performance metrix. You become proactive and predictive to future business scenarios.
- Can I access my company's information while I'm not in the office?
iQmetrix is proud to offer PocketiQ, a new application that gives you access to RetailiQ on your BlackBerry® Smartphone or Motorola Q! View real-time reports and dashboards, create activities, access customer, product and employee information and more. Stay connected to your business… anywhere, anytime. More Info» - What is Business Intelligence, and why will it benefit my company?
Business Intelligence is advanced reporting that gives you all the information about your business when you want it, how you want it. Using Business Intelligence you can quickly analyze patterns and trends, answer critical questions and gain valuable insight to make well-informed business decisions. More Info» - What type of training is available?
iQmetrix offers a variety of training for RetailiQ including live online training sessions with a Success Manager, detailed training videos found on the iQmetrix customer portal and in-person training at your business location. - Q: What type of support can I expect?
iQmetrix has a dynamic customer portal where you can submit questions and suggestions, view detailed training videos covering all aspects of RetailiQ, access helpful white papers and industry articles in addition to a dedicated support line that will allow you access to our highly-trained Customer Success Team. - Can I suggest new features for RetailiQ?
Absolutely! We appreciate customer input and ideas and have implemented hundreds of client suggestions into RetailiQ. We have a suggestion section on our customer support portal.
Integration Questions:
- Does RetailiQ integrate with Quickbooks?
RetailiQ does not directly integrate with Quickbooks, but there are Quickbooks tools in place to help you export applicable data from RetailiQ and import it directly into your Quickbooks system. In addition, there are reports available in RetailiQ that provide the numbers you need to manually post entries into any financial reporting software. - I have an eCommerce side to my business; can I use RetailiQ for that too?
iQmetrix offers iQcommerce, an eCommerce solution that seamlessly integrates with RetailiQ in real-time! iQcommerce gives you the tools you need to roll out a feature-rich, user friendly eCommerce site to complete your wireless business, enhance the customer experience and ultimately increase sales. More Info» - Does RetailiQ handle payment processing of credit cards?
iQmetrix is partnered with Chase Paymentech, the leading payment processor in North America. Payment processing is completely integrated with RetailiQ, allowing you to streamline your point-of-sale process, eliminating double entry and human error and most importantly – decreasing customer wait time. More Info» - Does RetailiQ integrate with my carrier?
iQmetrix has developed a highly effective XML process to simplify customer activations by importing customer information directly from most major carriers.
Product Technical Questions:
- What technology does RetailiQ use?
RetailiQ is an ASP hosted solution that runs on Windows. - How do I know your system is reliable and that my data will be secure?
RetailiQ ASP Infrastructure service highlights include:
- State of the art servers with redundant systems built in
- Servers are stored in a secure, climate controlled, Tier 1 Carrier Grade data centre
- Redundant T3 connection to the internet
- Hourly onsite and nightly offsite data backups
- Dedicated network technicians to monitor the servers, network and data
- Two-stage fire suppression and a climate controlled environment
- Enterprise class antivirus software installed on all servers
- Generator power to ensure there is no network downtime from power outages
- What are the technical requirements for running RetailiQ?
- Monitor Resolution: Recommended 1024 x 768
- Monitor Size: Minimum 14” – Recommended 17”
- Workstation CPU Speed: Minimum 200 MHz PC – Recommended 1.0 GHz PC
- Workstation Memory: Minimum 128 MB RAM – Recommended 256 MB RAM or more
- Hard Drive Space: Minimum 500 MB Available – Recommended 1000 MB Available
- Media Device: Recommended CD-ROM
- Workstation OS: Minimum MS Windows 98SE/NT/2000/XP – Recommended MS Windows 2000/XP
- Workstation Software: Recommended MS Office 2000 or higher (MS Office is used to import inventory and export some reports; but is not mandatory
- Connection Speed: Minimum 56 kbps – Recommended 100 kbps or higher (Broadband, T1)
Getting Started Questions:
- How can I evaluate RetailiQ?
- How do I get started using RetailiQ?
Call us at 1.866.iQmetrix (476.3874) to talk to a Sales Representative. - How long after I sign up will I be able to use RetailiQ in my store?
Clients typically complete implementation within 30-40 days. The iQmetrix Customer Success Team will provide an implementation process that presents minimal interruptions to your business.
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